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Note: We have taken care to assemble these contact numbers and addresses for your convenience. However the lenders keep changing their administrative functions and offices. Should you find information changed, help us to help other by sending us a note to saha108@ymail.com.
ABMAMRO Mortgage
(800) 783-8900 - (ask for loan resolution department)
Web: https://www.mortgage.com/C3/application.bus
9 a.m.-6 p.m. CST, Monday-Friday
Accredited Home Lenders
(877) 683-4466, (877) 273-4599
Web: http://www.accredhome.com
9 a.m.-5 p.m. PST, Monday-Friday
AMC Mortgage Services (Also handles loans originated by Ameriquest and Argent)
(800) 2//-6926
600McConnor Parkway
Schaumburg, IL 60/73
Web: https://www.myamcloan.com/malwebapp/begin.do
American Home Mortgage Corp.(877) 304-3/00
Ameriquest Mortgage (Debt collection -- see AMC Mortgage Services)
(800) 2//-6926
Web: http://www.ameriquestmortgage.com
8 a.m.-5 p.m. PST, Monday-Friday
Aurora Loan Services (Debt collection)
(800) 550-0508
E-mail: ccnmail@alservices.com
By Overnight Mail:
60/ 5th Avenue
Scottsbluff, NE 6936/
Attn: Customer Service
By Regular Mail:
P.O. Box /706
Scottsbluff, NE 69363
Avelo Mortgage LLC
(866) 992-8356
Web: http://www.bankofamerica.com
8 a.m.-6 p.m. CST
Bank of America(800) 846-2222
Home Equity or Line of Credit: (800) 45/-6362
BB&T Mortgage
(800) 827-3722*
Web: http://www.bbt.com
8:30 a.m.-5:/5 p.m. EST,
Monday-Thursday
8:30 a.m.-6 p.m. EST, Friday
AmTrust Bank (fka Ohio Savings Bank)
(888) 696-4444
Web: http://www.charteronebank.com/pf/mortgages
Beneficial (800) 333-5848
Central Pacific Bank (800) 342-8422*
Charter One (800) 234-6002
9 a.m.-5 p.m. EST, Monday-Friday
Chase
(800) 446-8939
(800) 783-8900
Web: http://www.chase.com
Chase Home Finance (800) 848-9/36 (customer service) (858) 605-2/8/
Delinquency customer service)
Chase Home Finance-New Jersey
(800) 446-8939*
Chevy Chase Bank
(800) 933-9/00*
Web: https://www.chevychasebank.com/htm/payment.html
Chase Manhattan Mortgage
(800) 446-8939 (Ohio Servicing Center)
(800) 526-0072 (Florida Servicing Center)
(800) 527-3040 x533 (Florida Servicing Center)
Citi Mortgage - Prime Loans
(800) 695-0384
Web: http://www.citimortgage.com
7 a.m.-4 p.m. CST, Monday-Friday
Citi Mortgage - Subprime Loans
(800) 422-/498
7 a.m.-4 p.m. CST, Monday-Friday
Citi Financial Mortgage
(800) 753-3673
Citi mortgage (800) 283-79/8
Countrywide (800) 262-42/8
Web: https://customers.countrywide.com
Countrywide Home Loans
(877) 744-769/
Web: http://www.countrywide.com
(ask for loan resolution department)
9 a.m.-6 p.m. CST, Monday-Friday
Ditech
(800) 852-0656
(800) 449-8582
Downey Financial Corp
(800) 824-6902, ext. 6696
Web: http://www.downeysavings.com
8:30 a.m.-4:30 p.m. PST, Monday-Friday
Deutsche Bank National
Call Number on Mortgage Statement
EMC 800-723-3004
P.O. Box /4/358
Irving, TX 750/4-/358
Web: https://www.emcmortgageservicing.com/ccn/ccnsecurity.asp
EMC Mortgage Corp
(888) 577-40//
Web: http://www.emcmortgagecorp.com
7 a.m.-7 p.m. Monday-Friday
Ever Bank
(800) 669-7724 ext. 4730
Web: http://www.everbank.com
8 a.m.-5 p.m. EST, Monday-Friday
Equity One (Debt collection)
Web: http://www.equityone.com
First Horizon Home Loans
(800) 489-2966*
Web: http://www.firsthorizon.com/loans.home.cfm
Fifth Third Bank
(800) 375-/745 Option 3
First Merit Bank
(888) 728-993/
Flagstar Bank
(800) 968-7700, ext. 9780
Web: http://www.flagstar.com/lending/mortgage
8:30 a.m.-5 p.m. EST
Fremont Investment & Loan
Web: http://www./800fremont.com
6 a.m.-6 p.m. PST, Monday-Friday
GMAC Mortgage
(800) 850-4622
Web: http://www.gmacmortgage.com
9 a.m.- 11 p.m. CST
Green Point Mortgage Funding
(800) 784-5566, ext. 5383*
Green Tree
(877) 816-9125
Homecomings Financial
(800) 850-4622*
Web: http://www.homecomings.com
7 a.m.-6 p.m. CST, Monday-Friday
Home EqMortgage Servicing (Debt collection)
(866) 822-1471
Web: http://www.homeq.com
6 a.m.-2:30 p.m. PST, Monday-Friday
Home Loan Services
(800) 622-5035
8 a.m.-7 p.m. EST, Monday-Thursday
8 a.m.-5 p.m. EST, Friday
Household Finance (AHSBC Co.)
(800) 333-5848
Household Mortgage
(800) 333-4489
HSBC Mortgage
(800) 338-6441
Default Resolution Team (if long term problem)
2929WaldenAvenue
Depew, NY /4043
(888) 648-3/24 Loss Mit
(732) 352-75/9 Fax
Web: http://us.hsbc.com/personal/mortgage/existing/difficulties.asp
Huntington National Bank
(800) 323-4695
Indymac Bank
(877) 736-5556
C/O Loan Resolution Department
P.O Box 70/4
Pasadena, CA 9//07
Web: https://www.indymacbank.com/contactus/loanResolution.asp
(Monday - Friday 6:15am-7:15pm. (Pacific Time))
Irwin Mortgage
(888) 218-1988
P.O Box 70/4
Pasadena, CA 9//07
Email: deliquency.prevention@irwinmortgage.com
(ask for loan resolution department)
9 a.m.-6 p.m. CST, Monday-Friday
James B. Nutter & Company
(800) 3/5-7334
Key Bank
(800) 422-2442
LaSalle National Bank
(800) 783-8900
Litton Loan Servicing
(800) 999-850/ or (800) 548-8665
Fax (7/3) 966-8820
4828 Loop Central Drive
Houston, Texas 7708/-2226
Web: https://www.littonloan.com/index.asp
Loss Mitigation
Department Hours:
Monday Eastern: 9 a.m. - 7 p.m.Central:8 a.m. - 6 p.m.Mountain:7 a.m. - 5 p.m. Pacific:6 a.m. - 4 p.m.
Tuesday-Thursday Eastern:9 a.m. - 9 p.m. Central:8 a.m. - 8 p.m.Mountain:7 a.m. - 7p.m. Pacific:6 a.m. - 6 p.m.
Friday Eastern:/0 a.m. - 6 p.m. Central:9 a.m. - 5 p.m.Mountain:8 a.m. - 4 p.m. Pacific:7a.m. - 3 p.m.
Default Counseling Department representatives are also available most weekends on
Saturday from8 a.m. to /2 p.m. and Sunday from/0 a.m. to 2 p.m. (CST).
Midland Mortgage
(800) 552-3000 or (800) 654-4566
Web: https://www.mymidlandmortgage.com/MyMortgage/Login/Login.asp
Mortgage Lenders Network
(800) 69/-0/29
Web: http://www.mlnusa.com/customers/info_credithelp.asp
E-mail: customerservice@mlnusa.com
Mortgage Electronic Registration Systems
(888) 679-6377
National City
(800) 367-9305,Ext. 53221 or (800) 523-8654
Web: http://www.nationalcitymortgage.com/service_assistance.asp
Attention: Home owner's Assistance
3232 Newmark Dr.
Miamisburg, Ohio 45342
(8AM-/0:30PMET,Monday - Thursday)
(8AM-5PMET, Friday)
(8AM-Noon, Saturday)
Nationwide Advantage Mortgage Company
(800) 356-3442, ext. 6002*
Web: http://www.nationwide.com
Nation Star Mortgage
(888) 850-9398* Press 0 for operator
(888) 480-2432
Web: http://www.nationstarmtg.com
8 a.m.-8 p.m., CST, Monday-Friday
New Century Financial (Now Carrington Mortgage Services )
(800) 790-9502 or (877) 206-9904
Web: https://myloan.newcentury.com/webapps/servicing/myloans/index.do
(6:00 a.m. to 7:00 p.m. Pacific Time, Monday - Thursday) (6:00 a.m. to 6:00 p.m. Pacific Time, Friday)
Nova Star Mortgage
Loan Resolution Department
(888) 743-0774
Web: http://www.novastarmortgage.com
Non-English: (888) 743-0774, ext. 4523
Ocwen Federal Bank
(800) 746-2936 or (877) 596-8560
Web: http://www.ocwencustomers.com/csc_fa.cfm
Attention: Financial Information
/2650 Ingenuity Drive
Orlando, Florida 32826
Ocwen Financial Corporation
/66/Worthington Rd., Suite /00
West Palm Beach, Florida 33409
Phone: 877-226-2936
For serving Ocwen with legal process, please send to their registered agent:
Corporation Service Company
27// Centerville Road, Suite 400
Wilmington, DE /9808
Phone: 56/-682-8000, x8386
Option One
(866) 7//-/962 or (888) 275-2648
Web: http://www.oomc.com/servicing/servicing_baifaqs.asp
8 a.m.-9 p.m. PST, Monday-Friday
PHH Mortgage (Formerly Cendant)
(800) 257-0460
For borrowers facing possible delinquency: (800) 330-0423*
For borrowers in the foreclosure process: (800) 750-25/8
(800) 783-8900
Web: https://www.mortgage.com/C3/application.bus
(ask for loan resolution department)
9 a.m.-6 p.m. CST, Monday-Friday
ResMae Mortgage Corp
(877) 473-7623, ext. 5944
Saxon
(800) 665-7367
Select Portfolio Servicing
(888) 8/8-6032
Fax: (80/) 293-3936
Loan Resolution Department
P.O. Box 65250
Salt Lake City, UT 84/65-0250
(Monday - Thursday /0:00 a.m. - /0:00 p.m. EST)
(Friday /0:00 a.m. - 7:00 p.m. EST)
(Saturday 9:00 a.m. - /:00 p.m. EST)
Web: http://www.spservicing.com/services/customer/loanresolution.htm
Sky Bank
(800) 290-3359
Sun Trust Mortgage
(800) 634-7928
PO Box 26/49
Richmond, VA 23260-6/49
Web: https://www.suntrustmortgage.com/generalquestions.asp#
Third Federal Savings
(888) 844-7333
US Bank
(800) 365-7900
Wachovia Bank of Delaware
(866) 642-8608
Washington Mutual
(866) 926-8937 or (888) 453-3/02 or (800) 478-0036 or (800) 254- 3677
Waterfield Mortgage
(800) 957-7245
Fax: (260) 459-5390
c/o Loss Mitigation Dept.
7500W. Jefferson Blvd.
Fort Wayne, IN46804
(7 am- /0 pm EST Monday - Thursday)
(7 am- 9 pm EST Fridays)
(8 am- 2 pm EST Saturdays)
E-Mail: saveyourhome@waterfield.com
Wells Fargo
(877) 2/6-8448 or (866) 26/-5642 or (800)766-0987 or (800) 678-7986
Web: https://www.wellsfargo.com/mortgage/account/
payment assistance
Borrower Counseling Services
Monday - Friday 8:00 a.m. - 9:00 p.m., CT
Saturday 9:00 a.m. - 2:00 p.m., CT
Wendover Financial Services Corporation
(800) 934-/08/ or (800) 436-/022
Web: http://www.wendover.com/borrowers.html
Wilshire Credit Corporation
(888) 502-0/00
P.O. Box 85/7
Portland, OR 97207-85/7
From6 a.m. to 5 p.m. (Pacific time)Monday through Friday
Web: http://www.wfsg.com/borrower/borrower.aspx
